You are entitled to receive the health services you require in either the municipality where you live or the municipality where you are temporarily resident. You are also entitled to receive any specialist health services you may require. The County Governor is responsible for supervising the health services and processing complaints in order to ensure that you receive the services you are entitled to.
You can complain if you do not receive the services you are entitled to
You can make a complaint either if you think that you have not received the health services to which you are entitled or if you disagree with the health service's assessment of your treatment needs. So that the person or body who took the disputed decision can have an opportunity to change it, you should address your complaint to them. If your complaint is not upheld, it will be referred to the County Governor for final resolution. The County Governor's decision is final and must be complied with by the health service in question.
You can ask the County Governor to assess whether the health services have fulfilled their duties
The County Governor can also assess whether employees of the health or care services have breached their duties in a way that has affected you. This applies to most of the duties of the health and care services, including the duty to act in a professional manner and the duty of confidentiality. Write to the County Governor if you wish to request such an assessment. In the case of a particularly gross dereliction of duty, the County Governor will refer the case to the Norwegian Board of Health Supervision. The board has the powers to issue warnings to health personnel and to revoke licences to practice.
It is important to note that the County Governor's assessment in such a case will not have any direct effect on your rights as the complainant. Even though you may not have been treated appropriately, you will not have any automatic right to compensation or to a new course of treatment.