All municipalities must provide services for people who are unable to take care of themselves and are dependent on practical or personal assistance in order to undertake everyday tasks or who have special needs. A person may need care services because of disease, disability, age or other circumstances.
The "Care Plan 2015" adopted by central government addresses long-term strategies and measures for ensuring the provision of good-quality public-sector services for all people who are either elderly or who need care for other reasons. The main priority areas are increasing the number of employees in the care services, improving levels of knowledge, increasing collaboration and medical follow-up, improving research and quality management, adopting active care policies that emphasise cultural and social measures, and building partnerships with families and local communities.
The County Governor has responsibility to urge municipalities to put care services on the agenda in order to meet the challenges that will arise in the future.
Various types of care services are available
Care services provided to an individual may include advice and guidance, provision of home help, home nursing or other practical help, designation of support contacts, as well as the provision of respite or wages to carers who carry a particular heavy burden of care.
Sheltered housing is not a care service
The allocation of sheltered housing is not covered by the Health and Care Services Act. Such housing is, as a starting point, an ordinary rented home. The municipality can provide services and assistance to residents who are unable to cope on their own in the same way as help is afforded to residents of non-sheltered housing.
Complaints about care services
You can file a complaint if you consider that you have not received the care services to which you are entitled or if you disagree with the municipality's assessment of your needs. So that the person or body who took the disputed decision can have an opportunity to change it, you should address your complaint to the municipality. If your complaint is not upheld, it will be referred to the County Governor for final resolution.